Refund policy
Returns, Refunds & Exchanges
At Crafting Cosmetics, we stand behind the quality of our products and want you to be satisfied with your purchase. Due to the nature of cosmetic ingredients and raw materials, please carefully review the following policy before placing an order.
Inspection Upon Receipt
Customers are responsible for inspecting all products immediately upon delivery.
Any claims regarding missing items, shipping damage, incorrect products, shortages, or product quality concerns must be reported to Crafting Cosmetics within 7 calendar days of delivery.
Failure to notify us within this timeframe may result in the claim being denied.
Photographs may be required to evaluate and process claims involving damaged, defective, incorrect, or missing products.
Eligible Returns (Domestic Orders Only)
Due to quality control, safety, and traceability requirements, returns are accepted only for products that:
- Are unopened and unused.
- Have all original seals intact.
- Remain in original packaging.
- Are in resalable condition.
- Have not been altered, repackaged, or contaminated in any way.
Customers must contact Crafting Cosmetics within 7 calendar days of delivery to request return authorization.
Returns sent without prior authorization will be refused and returned to the sender.
Approval of a return request does not guarantee acceptance of the returned product. All returned items are subject to inspection upon receipt.
Non-Returnable Items
For safety, quality assurance, and inventory integrity reasons, the following items are not eligible for return:
- Opened products
- Used products
- Products with broken or removed seals
- Customized, special-order, or made-to-order items
- Clearance, discontinued, or final-sale items
- International orders, except as expressly provided under the IPCS Student Practical Kits exception below
- Products returned without authorization
Restocking Fee
Approved domestic returns are subject to a 10% restocking fee, which will be deducted from the refund amount.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is the result of an error made by Crafting Cosmetics.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days of delivery.
Crafting Cosmetics reserves the right to investigate all claims before issuing a replacement, store credit, or refund.
Depending on the circumstances, we may request:
- Photographs of the product
- Photographs of the packaging
- Batch information
- Return of the affected product
Approved claims may be resolved through replacement, store credit, or refund at our sole discretion, subject to applicable law.
International Orders
All international sales are considered final, except as expressly provided under this policy or required by applicable law.
International orders are not eligible for return, exchange, or refund except in cases where Crafting Cosmetics determines that an error occurred on our part, where an exception is granted under the IPCS Student Practical Kits policy below, or where otherwise required by applicable law.
Customers are responsible for verifying product suitability, import requirements, and shipping eligibility prior to placing an order.
IPCS Student Practical Kits — International Customs Exceptions
Crafting Cosmetics is proud to serve as a practical kit supplier for students enrolled in educational programs offered by the Institute of Personal Care Science (IPCS).
We recognize that international customs regulations may occasionally prevent students from receiving their practical kits, even when reasonable efforts have been made to comply with applicable import requirements.
As a limited exception to our international final-sale policy, IPCS students whose practical kit shipments are denied entry by customs or other government authorities despite reasonable, good-faith efforts to obtain clearance may qualify for special consideration.
Eligibility for Special Consideration
To qualify for consideration under this exception, the following conditions generally must be met:
- The order must contain practical kits intended for an IPCS educational program.
- The shipment must have been denied entry or refused clearance by customs or another government authority.
- The recipient must have made reasonable, good-faith efforts to comply with customs clearance requirements.
- The recipient must notify Crafting Cosmetics promptly after becoming aware of the customs issue.
- Supporting documentation regarding the customs denial or import restriction must be provided upon request.
This exception does not apply to intentional delivery refusals, unpaid customs duties or taxes, failure to provide requested documentation, or failure to reasonably cooperate with customs authorities.
Refunds for Returned Practical Kits
When a qualifying shipment is successfully returned to Crafting Cosmetics, the returned contents will be inspected to determine their condition, integrity, and suitability for resale.
If the returned practical kits remain unopened, unused, properly sealed, and in acceptable condition, Crafting Cosmetics will ordinarily issue a refund of the eligible merchandise value, less any applicable nonrecoverable return-related charges.
The following conditions apply:
- Original shipping charges are generally nonrefundable.
- Documented return shipping, customs, brokerage, and carrier charges may be deducted from an otherwise eligible refund.
- The standard 10% restocking fee will be waived for qualifying IPCS customs-denial returns.
- Refunds are subject to verification of the returned merchandise and any applicable legal requirements.
Shipments That Cannot Be Returned
If a qualifying shipment is seized, destroyed, abandoned by customs authorities, or otherwise cannot be returned to Crafting Cosmetics despite the recipient's reasonable efforts to obtain clearance, refund eligibility will be evaluated individually.
Depending on the circumstances, Crafting Cosmetics may offer a partial refund, store credit, or another reasonable accommodation. Such accommodations are not guaranteed and will be determined based on the circumstances of the shipment, documented expenses, and applicable law.
Alternative Fulfillment Options
When international customs restrictions prevent successful delivery, Crafting Cosmetics may recommend that affected IPCS students obtain their practical kits through an authorized regional distributor, subject to product availability and the distributor's applicable terms.
Crafting Cosmetics may also coordinate with IPCS to help identify appropriate fulfillment alternatives for affected students.
Important: This exception is intended to support IPCS students experiencing genuine customs-related difficulties. It does not constitute a guarantee of successful international delivery or reimbursement of expenses imposed by foreign customs authorities.
Unclaimed, Refused, or Abandoned International Shipments
Crafting Cosmetics is not responsible for packages that are:
- Refused by the recipient
- Abandoned during customs processing
- Returned due to unpaid duties, taxes, or fees
- Returned due to failure to respond to customs authorities
- Returned due to customer inaction
Customers who intentionally refuse delivery, fail to claim their shipment, or fail to cooperate with customs authorities may forfeit eligibility for any refund.
If a package is successfully returned to Crafting Cosmetics, any refund issued will be limited to the eligible merchandise value received back into inventory, less applicable nonrecoverable expenses, including:
- Return shipping charges
- Carrier fees
- Customs fees
- Applicable restocking fees
Original shipping charges are generally nonrefundable and are excluded from the eligible merchandise value.
If the shipment is abandoned, destroyed, seized, or otherwise not returned to Crafting Cosmetics, no refund will ordinarily be issued, except as expressly provided under the IPCS Student Practical Kits exception or required by applicable law.
Customs Duties, Import Taxes & VAT
International customers are solely responsible for all customs duties, import taxes, VAT, brokerage fees, and other charges imposed by their country.
These charges are not included in product prices or shipping fees and are collected by local customs authorities.
Crafting Cosmetics has no control over these charges, cannot estimate them, and does not receive any portion of these fees.
Refusal to pay customs duties, taxes, VAT, or other import charges may result in the package being returned, destroyed, abandoned, or seized by customs authorities.
Any eligible refund will be processed in accordance with this policy.
Return Authorization
To request a return authorization, please contact:
Please include:
- Order number
- Product name(s)
- Reason for the request
- Photographs, if applicable
Return instructions will be provided if the request is approved.
Nothing in this policy limits or excludes any consumer rights or remedies that cannot lawfully be waived under applicable law.